Field Service Engineer ensuring assembly line operations for Videojet products. Responsible for installation, maintenance, and customer support within Venlo/Limburg region.
About the role
- Field Applications Engineer at Meissner focusing on single-use systems for pharmaceutical manufacturing. Collaborating with global teams to deliver efficient process solutions and technical support.
Responsibilities
- Ensures processes and products are compliant with cGMP and compatible with the regulatory environment required by our pharmaceutical client base.
- Understands how the European Medicines Agency (EMA) regulatory body impacts the design and development of single-use systems specific to European clients, and relays that back to the team in Castlebar and the global Applications Engineering team.
- Works directly with Business Development and other relevant teams to develop and maintain positive and collaborative technical relationships with clients in EMEA and surrounding areas.
- Helps to maintain and increase product usage and support relevant internal teams by leading on-site and virtual technical discussions, presentations and demonstrations.
- Collaborate on pricing strategy, pricing models, and value engineering.
- Collaborate on client strategy to support their user requirements.
- Provides frontline training and troubleshooting of issues related to implementing Meissner's technology platforms at client facilities.
- Generate visit report-outs and share relevant customer findings with Sales, AE team, and other stakeholders.
- Collaborate with cross-functional departments to ensure best practices are communicated throughout the organization.
- Represent Meissner at local and international tradeshows. events, and conferences.
- Participate in QBRs, customer meetings, and planning discussions with Key Account Managers (KAMs).
- Start developing towards being a Subject Matter Expert (SME) in one target application.
- Assist with Applications Engineering core functions including supporting client inquiries: Develop single-use systems designs based on user and process requirements.
- Manage Applications Engineering Projects in Customer Relationship Management (CRM) software to streamline and track interdepartmental customer-related communication.
- Manage library of single-use componentry for use in single-use assemblies.
- Provide product support for single-use systems and filters.
- Engages in internal training and may begin supporting onboarding efforts of new hires.
Requirements
- Bachelor's degree (B.S.) in Mechanical Engineering, Biomedical Engineering, Chemical Engineering, Manufacturing Engineering, Industrial Engineering, Industrial Technology or equivalent technical discipline from four-year college or university.
- 1+ year(s) of experience as a technical specialist in single-use systems and technologies geared toward the pharmaceutical industry.
- Proven ability to work independently, with strong self-motivation and time management skills.
- Travel to client facilities and Meissner entities globally may account for up to 40% of the time.
- Able to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.
- Experience in responding to common inquiries or complaints from clients, regulatory agencies, or members of the business community.
- Write speeches and articles for publication that conform to prescribed style and format.
- Ability to effectively present information to top management, public groups, and/or boards of directors.
- Demonstrate computer skills, including familiarity with CAD and proficiency in word-processing, spreadsheets and databases.
- Apply advanced mathematical concepts such as exponents, logarithms, quadratic equations, and permutations.
- Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis.
- Proven track record in defining problems, collecting data, establishing facts, and drawing valid conclusions.
- Able to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
- Excellent attention to detail is necessary as single-use assemblies are used in the production and use of life saving drugs.
- Ability to clearly and effectively communicate, both verbally and in writing, with other departments at Meissner as well as parties external to the organization.
- Demonstrate professionalism by taking ownership of work, navigating difficult conversations with clarity and respect, and providing thoughtful input even when under pressure.
- Recognizes the impact of their communication and actions on others and adjusts accordingly.
- Able to lead client discussions and present Meissner technical capabilities.
Benefits
- None mentioned
Job title
Job type
Experience level
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Degree requirement
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