IT Application Manager working closely with businesses and managing applications in a large technical services firm. Focus on process management, project lead, and collaboration with various departments.
About the role
- Support Medline’s strategic accounts managing sales efforts for Acute Care accounts while achieving revenue targets and ensuring high-quality customer service. Role requires significant travel and account management experience.
Responsibilities
- Support Medline’s Sales efforts within a primarily select group of highly complex or major Acute Care accounts
- Support sales strategies and help achieve new revenue targets and service goals for accounts
- Responsible for managing a book of business for existing accounts and generating revenue on assigned accounts
- Provide exceptional customer support and execution on required responsibilities to retain business and drive increased profitability
- Resolve problems and ensure customers receive high-quality customer service
- Maintain personal contact with key customers in assigned accounts
- Work directly with other key sales personnel to launch new accounts and on any "save" opportunities to accounts under threat or loss
- Maintain existing sales programs
- Facilitate the formal and non-formal RFP process
- Develop and implement sales tools and programs; educate and communicate activity and success
- Manage account program costs while maximizing sales
- Track customer sales performance against objectives and inform management of results
- Build and distribute reports, and specialized reports on contracts, programs and focus areas to appropriate partners
Requirements
- Bachelor’s degree in a business or clinical-related field
- At least 5 years of account management or/and sales experience within medical device
- strong preference within Respiratory, Anesthesia or other clinically specialized areas
- Experience preparing business plans to align/support selling strategies
- Experience developing and delivering technical presentations to various group sizes
- Exposure to and use of Customer Relationship Management (CRM) software
- Proficiency in CRM software and Microsoft Office Suite
- Position requires travel up to 75% of the time for business purposes
Benefits
- health insurance
- life and disability
- 401(k) contributions
- paid time off
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