IT Applications Analyst coordinating system support and maintaining client relations at McLeod Health. Assisting clients and IT staff while participating in an on-call rotation for 24x7 support.
Responsibilities
Job responsibilities include those listed in competencies document
Maintains a professional image and exhibits excellent customer relations to patients, visitors, physicians, and co-workers in accordance with our Service Excellence Standards and Core Values.
Coordinates system support which includes design, system preference modifications, documentation, training or sharing of system functions as appropriate.
Serves as a liaison between the IT Department, vendors and clients for multiple systems/applications.
Provides technical/application assistance to clients and IT staff as appropriate.
Participates in an on-call rotation schedule, to include daily, after hours, weekends, providing 24x7 client support as necessary.
Participates in support for systems both daily and during implementations.
Requirements
Minimum of three years of computer system application modifications and support experience.
Minimum of three years of PC-oriented experience to include basic word processing and spreadsheets.
Minimum of an Associate degree in Healthcare/Computer Science/Business from an accredited school or equivalent work experience
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