Active hunter for new business and strategic account manager focused on client retention and growth. Ensures service activation, contract management, and strong client relationships through visits and meetings.
About the role
- Strategic Account Manager enhancing strategic accounts in healthcare technology for McKesson. Leading quarterly business reviews and customer success initiatives across multiple departments.
Responsibilities
- Develop understanding of customer business and strategic needs and priorities
- Develop and deliver effective quarterly business reviews (QBR) at all levels of the organization up to c-suite
- Deliver weekly, monthly and quarterly status and results presentations to internal and external stakeholders
- Rapidly perform exploratory data analysis, generate and test working hypotheses, and uncover interesting trends and relationships to seek innovative solutions for 340B program optimization to maximize net benefit
- Identify new opportunities with a One McKesson enterprise mindset on products and services, partnering with sales to aid in potential for contract expansion
- Leverage technical tools and quantitative data to manage multiple customer portfolio contract success, high customer satisfaction and customer renewal
- Prepare insights reporting, including analysis and research
- Develop and implement client relationship management strategies
- Act as subject matter expert on the assigned customer portfolio
- Facilitate issues resolution through multiple channels within the broader McKesson enterprise
- Manage special projects based on customer key initiatives
Requirements
- 2+ years’ experience in customer service or account management
- 1+ years in healthcare technology
- Proficient in the utilization of web-based training applications (WebEx, MS Teams, etc.)
- Proficient in CRM software such as SalesForce
- Proficient with all Microsoft Office Suite of products (Office, Fabric, PowerApps, Power BI, Power Reports)
- Proficient in self-organization, motivation and execution
- Working knowledge in data mining and analysis
- 4-year degree in related field or equivalent experience.
- 1+ years in compliance preferred
- 1+ year in government affairs preferred
- 340B ACE preferred
Benefits
- Competitive compensation package
- Annual bonus or long-term incentive opportunities
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