Level 3 Support Specialist providing pro - active technical support for Vista’s Cloud clients globally. Responsible for incident management and collaborating with teams for solutions.
About the role
- Senior Associate Product Support Rep providing essential service for Macro Helix 340B software. Interfacing with customers and delivering analytics in a call center environment.
Responsibilities
- Responsible for interfacing with Macro Helix customers to handle a variety of 340B questions and functions in relations to 340B Architect and other McKesson/Macro Helix software.
- Receiving inbound calls, emails, and requests directly from clients or internal employees to determine root cause, resolve or escalate as necessary following standard operating procedures.
- Provides high-level analytics, reporting, and other support as needed.
- Builds and enhances customer relations to promote program success and product improvement.
- Meet or exceed defined customer service levels to achieve targeted customer satisfaction goals.
Requirements
- Degree or equivalent and typically requires 2+ years of relevant experience.
- Product applications support experience.
- Experience with 340B Architect and/or Macro Helix division exposure.
- Strong troubleshooting, critical thinking, and analytical skills.
- Strong verbal and written communication skills.
- Working knowledge of a wide variety of software, hardware & PC operating systems.
- Knowledge of the 340B program.
- Demonstrated ability to handle calls & act as a resolution point for issues, & prevent issues from escalating further.
- Familiar with Microsoft Office applications, strong Excel skills.
Benefits
- Competitive compensation package
- Health insurance
- Paid time off
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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