Customer Care and Sales Advisor at Sparklight providing customer support and sales assistance. Engaging with customers about billing, services, and product changes while meeting sales goals.
About the role
- Customer Care Supervisor managing a team providing exceptional support for third-party logistics clients. Ensuring service excellence and team development within McKesson's core principles.
Responsibilities
- Manage Customer Care operations to ensure timely resolution of customer and client inquiries
- Serve as a point of contact for escalated customer and client concerns
- Collaborate with internal partners to resolve or redirect customer and client issues
- Actively participate in client and internal meetings
- Implement process enhancements to improve efficiency and service quality
- Lead a team of Customer Care Representatives ensuring client program coverage
- Oversee hiring, onboarding, and training for team members
- Facilitate regular performance and development activities
- Communicate goals and business updates effectively
- Ensure team fluency in all technical applications and programs
Requirements
- 3+ years in customer service or call center leadership
- Proven ability to build and maintain customer relationships
- Strong communication skills tailored to diverse audiences, including executives
- Data-driven decision-making
- Conflict management and problem-solving abilities
- Experience in coaching, interviewing, hiring, and training
- Business acumen and cross-functional leadership skills
- Proficient in MS Office Suite, especially Excel
- Attention to detail and organizational skills
- Willingness to travel up to 5%
Benefits
- Competitive compensation package
- Annual bonus opportunities
- Health insurance
- Employee wellness programs
- Professional development and training
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