Bilingual Patient Care Coordinator at DuPont Clinic assisting patients with reproductive health scheduling and resources. Supporting patient care transitions and providing compassionate communication.
About the role
- Case Manager supporting access and affordability programs at McKesson. Interacting with customers and managing complex reimbursement challenges to enhance patient care.
Responsibilities
- Interacts with customers/stakeholders in support of access and affordability programs
- Manages complex reimbursement and other patient care challenges with autonomy
- Provides a positive customer experience
- Acts as a subject matter expert
- Ensures customer/stakeholder satisfaction by assisting, researching and responding to questions, inquiries and concerns
- Provides proper information in a timely fashion and in a manner that promotes continued business
- Uncovers and communicates insights
- Obsesses over the customer experience
Requirements
- High school diploma or equivalent
- Fluent in Spanish
- Typically requires 5+ years of related experience
- Healthcare (Patient Journey) Experience
- Insurance/ Reimbursement Benefits Proficiency
- Pharmacy and/or Medical Benefit Structures
- Microsoft Office Proficiency
- Excellent communication skills
- Flexible with schedule – prioritizes getting the job done
- Ability to remain calm and agile in fast-paced, evolving environment
- Exemplifies a growth mindset and loves sharing knowledge
Benefits
- Competitive compensation package
- Annual bonus or long-term incentive opportunities
- On-site culinary team
- Flexible hours
- Paid benefits
Job title
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Experience level
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Degree requirement
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