Business Operations Planner at MilkShake Factory analyzing supply chain and finance for operational efficiency. Collaborating across departments to ensure product availability and improve forecasting.
MC
Hybrid Account Specialist – Business Operations, Specialized Distribution
Posted 2 weeks ago
About the role
- Specialized Distribution Account Specialist ensuring client needs are met and resolving daily operational issues. Collaborating across teams and managing key performance indicators while leading client interactions.
Responsibilities
- Ensure that day-to-day needs of Specialized Distribution clients are met
- Resolve daily issues reported via Customer Care, Sales, Operations and other stakeholders
- Collaborate with all relevant cross-functional team members to lead issue resolution
- Design, develop and publish Key Performance Indicators to meet contractual obligations with clients
- Manage reporting processes and provide the management team with recommendations, analytics, and business intelligence
- Lead client meetings and follow-up actions to deliver operational excellence and a superior customer experience
Requirements
- 4+ years of experience in a similar role
- Experience in a pharmaceutical environment (3PL distribution experience is an asset)
- Retail/wholesale/hospital supply chain and procurement management experience is an asset
- Experience with data analytics and database/systems management
- University degree in a relevant discipline
- Fully bilingual in French and English, both written and spoken
- Extensive knowledge of MS Office products (PowerPoint, Excel, Word, Project, Visio and Power BI)
- Hands-on experience with Power BI
Benefits
- Competitive compensation package
- Annual bonus opportunities
- Health insurance
- Retirement plans
- Paid time off
- Professional development opportunities
Job title
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Experience level
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Degree requirement
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