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About the role
- Senior Business Process Operations Analyst optimizing AR processes and workflows for Cloud Software Group. Leveraging technical and business skills to enhance collections and cash application efforts.
Responsibilities
- Responsible for system and process optimization by analyzing current AR processes, with a focus on collections and cash application workflows, to identify operational gaps and systemic inefficiencies
- Translate business needs from the AR team into technical requirements to drive solutions
- Participate in cross-functional projects to improve AR systems, reporting, and automated workflows
- Spearhead specific initiatives assigned by management, from the initial discovery and requirements gathering phase through implementation and post-launch support
- Utilize advanced data analysis skills to monitor AR performance, identify trends, and provide insights to management
- Provide suggestions that enhance operational reporting to help the collections and cash application teams track key performance indicators (KPIs) and operational metrics
- Serve as a subject matter expert for AR systems (e.g., ERP modules like SAP or Oracle)
- Act as the point of escalation for complex system and processing issues, perform root cause analysis, and work with IT to implement technical and business process solutions
- Work closely with the Collections, Cash Application, IT, and other business teams (e.g., Sales, Operations) to ensure system configurations and processes meet business requirements
- Champion a culture of continuous improvement within the AR department by identifying and proposing enhancements that increase automation, refine policies, and improve overall team efficiency
- Develop training materials and provide guidance and support to AR team members on new systems, processes, and tools to improve their daily activities
- Ability to define new policies & procedures
- Ability to drive & manage daily operations
Requirements
- Bachelor's degree in Finance, Accounting, or a related field
- 5+ years of experience in an Accounts Receivable, Financial Systems, or related techno-functional role
- Demonstrated techno-functional skills and experience with major ERP systems (e.g., SAP, Oracle) and/or specialized AR automation platforms
- Proven ability to analyze complex datasets, identify trends, and provide data-driven recommendations
- Strong analytical, problem-solving, and root cause analysis skills, with meticulous attention to detail
- Proven ability to strategically influence cross-functional leaders, fostering consensus and alignment on process enhancements to achieve corporate objectives
- Experience leading process improvement initiatives within a finance or accounting context
- Proven experience in a data analysis & related tools like Microsoft Excel, Power BI, or Looker
- Excellent verbal and written communication, with the ability to effectively collaborate with both technical and non-technical stakeholders across the organization.
Benefits
- healthcare
- life insurance
- disability benefits
- 401(k) plan and company match
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