Business Systems Manager ensuring seamless operation of Phocas’ SaaS ecosystem while collaborating with teams to optimize processes and data integrations. Supporting 300+ users globally in a hybrid work environment.
About the role
- Director of Business Operations responsible for operational execution at Smartech AI. Transforming AI strategy into high-performance reality with a focus on standardization and decision frameworks.
Responsibilities
- Design and lead the cadence for business reviews, sprint planning, and leadership syncs.
- Act as the 'Disciplinarian of Progress.' Track key milestones across all departments, identifying 'red' projects early.
- Build the institutional playbooks for every core business process—from how we intake new product requirements to how we manage the customer lifecycle and internal hand-offs.
- Ensure that every team's 'to-do list' is ruthlessly aligned with the organizational priorities.
- Create the frameworks that allow teams to make fast, data-driven decisions. Own the 'Single Source of Truth' for business health metrics (KPIs).
- Identify, design, and implement the tools, systems, and delivery mechanisms required to scale AI solutions from pilot deployments to repeatable, enterprise-grade offerings.
- Drop into high-friction areas of the business—whether in supply chain, commercial, or deployment—to diagnose issues, build a process, and hand it back to the team.
Requirements
- 12+ years of experience in Business Ops, Chief of Staff roles, or Management Consulting, ideally within a high-growth tech or industrial transformation environment.
- The 'Scaler' Track Record: Experience taking an organization through a significant growth phase or post-acquisition integration.
- IC Leadership: Demonstrated success in 'leading by influence'—getting results from teams that do not report to you.
- Cross-Functional Breadth: Experience touching Sales Ops, Product Ops, and Finance, giving you a 360-degree view of how a business unit runs.
- Deep knowledge of frameworks like EOS (Entrepreneurial Operating System), Lean, or Agile Business Management.
- Mastery of high-level orchestration; managing the 'forest' while ensuring the 'trees' are healthy.
- Proven ability to drive adoption of new processes in a fast-moving, high-pressure environment.
- Proficiency in translating raw business data into actionable insights for executive leadership.
- Ability to synthesize complex organizational issues into clear, concise updates and action plans.
Benefits
- Professional development
- COVID-19 updates
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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