Regional Clinical Sales Specialist supporting orthopedic surgical cases and advancing sales through clinical expertise at DePuy Synthes in Columbia/Jefferson City.
About the role
- Supervisor Comercial responsible for client retention and activation in post-sales for a fleet management company. Leading the relationship team and ensuring client satisfaction across services.
Responsibilities
- Act as the primary person responsible for customer retention and monetization of the client portfolio together with the post-sales team
- Act as the primary person responsible for onboarding and activation of new company clients
- Supervise the on-site Relationship team, SME Relationship team and Customer Support
- Monitor the client service routine according to the monthly meeting schedule based on the ABC curve
- Track billing trends and the volume of the client portfolio
- Monitor the billing growth curve of clients during the onboarding/activation process
- Hold meetings with the consultants team to follow up on activities
- Periodically review work instructions with the team to ensure correct execution of tasks
- Analyze performance indicators related to onboarding, activation, retention and monetization of the portfolio
- Promote the sale of new products to portfolio clients
- Monitor the progress of client-related requests, interacting with back-office areas to expedite client service
- Develop and deliver training to the team related to client service
- Monitor payment routines and clearing of accounts receivable to avoid improper operation blocks
- Support the collections process to prevent operation blocks due to delinquency
- Support the collections process for delinquent clients
- Monitor processes for changes to client registration and/or commercial terms
- Schedule visits or meetings with relevant clients or clients with other matters to address
- Track the indicators on the targets spreadsheet
Requirements
- University degree (Bachelor’s): Administration, Logistics, Marketing, Economics, Advertising, Accounting, Public Relations or related fields
- Postgraduate / MBA / Specialization preferred: Business Management, Business Administration or related areas
- Availability to travel
Benefits
- Fixed salary
- Food allowance R$100.00 (monthly)
- Meal voucher R$44.10 (per working day)
- SulAmérica health plan (co-payment)
- SulAmérica dental plan
- Home office allowance R$52.50 (monthly)
- Life insurance
- Gympass
- Zenklub
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Clinical Sales Specialist supporting clients in the Virginia East Region for orthopedic surgical products. Providing clinical expertise and logistical support in operating rooms and hospitals.
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