Service Management Analyst developing and maintaining knowledge management strategy at Syneos Health. Focusing on operational readiness and collaboration between IT project delivery and operational teams.
About the role
- Senior Business Analyst at Maxa AI delivering customer implementations and building methodologies. Partnering with clients to drive insights from data and improve operational processes.
Responsibilities
- Deliver Customer Implementations
- Ship Maxa's product with an exceptional customer experience that makes clients advocates.
- Partner with executive-level clients to understand their strategic objectives and where Maxa can accelerate business insights.
- Synthesize and validate rigorous business requirements through high-level stakeholder interviews, business process deep-dives and technical workshops.
- Translate multi-layered business needs into high-precision, insight-driven functional specifications.
- Define and deliver actionable insights from financial and operational data.
- Build the Knowledge Library that makes each delivery faster than the last.
- Evangelize the "same but different" philosophy by showing the teams how to leverage patterns instead of reinventing everything.
- Capture reusable patterns in our Playbook and turn every delivery into training data for the next.
- Use AI boldly to automate workflows that 10x our delivery speed.
- Obsess over the metrics that matter: cycle time, first-pass quality, customer CSAT.
Requirements
- 5-10 years delivering complex data/AI implementations (consulting, product delivery, professional services)
- You’re a workshop facilitation expert. You’ve run countless discovery sessions and know how to extract business narratives, not just list requirements
- Mastery of accounting principles and operational analysis through financial modelling, performance metrics, cost analysis, and more.
- You’re comfortable with SQL and BI platforms (Power BI, Tableau)
- Deep fluency with financial & operational systems (ERP, CRM, WMS) and operational processes (O2C, P2P, R2R)
- Client relationship mastery: You’re a storyteller, have managed C-suite expectations and navigated tough escalations.
- Bilingual (French & English)
Benefits
- Competitive base salary
- 4 weeks vacation year one, 5 weeks thereafter
- RRSP contribution after 3 months
- On-site chef: three-course lunches for $12
- Stock options in a post–Series A high-growth AI company
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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