Vacation Advisor promoting Hyatt Vacation Club brands and reserving dates for vacation ownership preview packages. Engaging with callers and providing excellent customer service in a call center setting.
Responsibilities
Reserve dates for vacation ownership preview packages over the phone
Answer questions about vacation destinations and resort facilities
Promote accommodation upgrades and extra nights
Follow call center policies and procedures
Develop and maintain positive working relationships with guests and team members
Comply with quality assurance expectations and standards
Requirements
Ability to introduce and promote the Hyatt Vacation Club brands
Strong communication skills
Familiarity with vacation destinations and resort facilities
Ability to verify eligibility requirements for purchasing preview packages
Proficiency in sales techniques and overcoming objections
Must maintain confidentiality of proprietary information
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