Business Systems Consultant analyzing systems and user requirements for Highmark Health. Collaborating with teams, driving quality solutions, and mentoring junior resources in a hybrid work setting.
About the role
- Business Process Associate II-1 tasked with transaction accuracy and service level compliance in Insurance Operations. Collaborating across teams and managing data traffic and policy information.
Responsibilities
- Review and validate New issue requests, communicate inquiries and additional information to CSS.
- Coordinate data traffic of policy information within the external vendors, Regional Group Offices representatives, analysts, and underwriters
- Collaborate with other Manulife teams to complete set-up request
- Initiate billing, publications and ID printing and coordinates mailing instructions to courier
- Perform quality assurance to ensure set-up accuracy
- Activates policy profile for the use in claims, underwriting, sales and billing
Requirements
- Knowledge in MS Office Applications (Word, Excel, PowerPoint)
- Strong technical, analytical, organizational, and problem-solving skills
- High level of accuracy, attention to detail and ability to exercise flexibility and judgment.
- Demonstrates initiative and accountability
- Commitment to high level of quality and customer service
- Ability to work independently and in a team environment
- Ability to handle stress and work in a high-pressured environment
- Ability to organize and prioritize work
- Must be able to work on the night shift
Benefits
- Health insurance
- Flexible work arrangements
- Professional development opportunities
- Recognition for career growth
- Global team support for shaping your future
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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