Manager - Business Operations leading presales efforts and AI/automation initiatives at Datacom. Championing process improvements across teams to enhance delivery in managed services.
About the role
- Business Process Expert supporting the design and improvement of service delivery processes at Philips. Focused on operational excellence in healthcare technology solutions to enhance patient care.
Responsibilities
- Contribute to shaping scalable and reliable services that support Philips’ healthcare technology solutions
- Ensure high-quality delivery, operational excellence, and continuous improvement across complex, cross-functional environments
- Support the design, standardization, and continuous improvement of end-to-end service delivery processes
- Ensure alignment of processes, data, and systems to enable efficient, scalable, and compliant service operations
- Monitor process performance and adoption, driving continuous improvement using data and best practices
Requirements
- Bachelor’s or Master’s degree in Business Administration, Operations, Engineering, or a related field
- At least 3 years of experience in applicable functional domain, in combination with Project Management, Change Management, Lean Manufacturing or equivalent
- Strong skills in process design and modelling, data analysis, and working with IT systems and integrations
- Proven stakeholder management, communication, and collaboration skills with a proactive and structured mindset
- Fluency in English (written and spoken)
- Experience with Lean, Six Sigma, or Agile methodologies (preferred)
- Familiarity with global service operations or Professional Services processes (preferred)
Benefits
- Health technology innovations
- Professional development opportunities
- Flexible working hours
- Collaborative culture
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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