Bilingual Training Specialist at Manulife developing and executing training strategies for organizational capability. Collaborating with leadership, leveraging analytics, and ensuring compliance with regulatory standards.
Responsibilities
Develop and execute training strategies that support business growth, compliance, and customer experience objectives
Create dynamic, learner-centric programs using advanced instructional design methodologies and digital learning technologies
Drive measurable improvements in advisor performance through targeted coaching, post-training evaluations, and ongoing skill development
Partner with senior leaders, product teams, and instructional designers to ensure training content reflects business priorities and market changes
Act as a change agent for organizational initiatives, ensuring smooth adoption of new processes, systems, and products
Leverage analytics to assess training effectiveness, identify skill gaps, and recommend continuous improvement strategies
Maintain rigorous standards for regulatory compliance and quality across all training programs
Represent the training function in cross-functional projects, contributing expertise on learning trends and best practices
Requirements
Fully bilingual (French/English)
Proven ability to lead complex training programs in fast-paced, dynamic environments
Strong interpersonal influence and stakeholder management skills
Advanced organizational and project management capabilities
LLQP license (or willingness to obtain)
Expertise in adult learning principles and instructional design
Post-secondary degree in Education, Business, or related field (preferred)
Deep knowledge of insurance products (Health & Dental, Travel, Life) (preferred)
Experience with CRM systems (Salesforce), learning platforms (Axonify), and digital training tools (preferred)
Benefits
Health, dental, mental health, vision insurance
Short- and long-term disability insurance
Life and AD&D insurance coverage
Adoption/surrogacy and wellness benefits
Employee/family assistance plans
Customizable retirement savings plans including pension
Global share ownership plan with employer matching contributions
Financial education and counseling resources
Generous paid time off including holidays, vacation, personal, and sick days
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