Hybrid Bilingual Policy Specialist – Policy Change

at Manulife

• Job title: Bilingual Policy Specialist – Policy Change
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: CA$45,900 - CA$76,500 per year
• Degree requirement: Associate's Degree
• Location requirements: Hybrid, Montreal, Canada

About the role

• Contract Services Specialist processing transactions accurately and providing excellent service to clients for Manulife. Collaborating with teams and improving service efficiency in a flexible and dynamic environment.

Responsibilities

• Review or process received transactions accurately and in a timely manner
• Provide excellent service to internal and external clients via email, phone, or mail
• Respond to inquiries from internal and external clients after conducting appropriate research and analysis
• Determine the best way to resolve issues and process the necessary transactions correctly
• Collaborate with teams located in various offices to manage changing volumes and meet service standards
• Demonstrate a positive attitude in finding solutions to problems
• Contribute to improving service efficiency by suggesting process enhancements
• Work effectively with other departments within Contract Services
• Consistently meet or exceed established productivity, quality, and service standards
• Handle multiple tasks simultaneously and prioritize daily based on workload and urgency
• Ability to perform a wide range of tasks within the administrative unit
• Demonstrate flexibility and adaptability in a constantly changing environment
• Communicate confidently with internal and external clients, plan sponsors, agents, and brokers, both in writing and over the phone, in a courteous and professional manner
• Regularly take ownership of managing all requests proactively

Requirements

• College diploma or equivalent experience
• Bilingual (French & English) is required
• Strong decision-making and interpersonal skills
• Excellent oral and written communication skills
• Ability to work independently and manage multiple tasks
• Highly organized and detail-oriented
• Adaptability to fast-paced environments
• Strong customer service orientation
• Proactive and self-motivated

Benefits

• health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage
• adoption/surrogacy and wellness benefits
• employee/family assistance plans
• various retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
• financial education and counseling resources
• generous paid time off program in Canada (including holidays, vacation, personal, and sick days)
• full range of statutory leaves of absence