Senior Customer Insights Expert at Smile, bridging data and human experience for an international financial institution. Conduct thorough analysis and convey customer insights effectively.
About the role
- Head of Workplace Solutions for data analytics and insight at M&G. Leading decision-making support and operational real estate portfolio performance enhancement.
Responsibilities
- Lead the delivery and ongoing evolution of the WPS Data Analytics & Insight strategy, aligned to Workplace Strategy and broader M&G priorities.
- Set clear analytical direction, priorities and standards to support strategic decision‑making, portfolio optimisation and BAU operational management.
- Act as senior analytical advisor to the Director of Workplace Solutions and WPS Senior Leadership Team, providing evidence‑based insight, challenge and recommendations.
- Oversee the production of high‑quality dashboards, reporting and insight products (e.g. Power BI), ensuring outputs are accurate, consistent and decision‑focused.
- Maintain robust data governance, KPI definitions, documentation and controls across all Workplace analytics and reporting.
Requirements
- Degree level qualification in Economics, Maths, Accounting similar i.e. high degree of numeracy and data modelling.
- Significant experience leading and providing hands on analytical skills and track record of delivering quality MI and insight within a large, complex organisation.
- Deep expertise in Power BI and senior‑level management information, with strong quality assurance capability.
- Proven ability to convert complex data into clear, commercially focused insight for senior decision‑makers.
- Strong understanding of data governance, controls, quality management and lineage.
- Confident operating at senior leadership level, influencing, advising and constructively challenging.
Benefits
- As a savings and Investments firm we are proud to offer a valuable pension scheme of 18%, with 13% made up of Employer Contributions and 5% Employee Contributions.
- We also offer Share Save and our Share Incentive Plan, together with access to financial wellbeing and support services.
- Enjoy 38 days annual leave including bank holidays, with the opportunity to purchase up to 5 extra days and additional flexibility through our Time Off When You Need It policy.
- Our market leading Inspiring Families policy includes comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave.
- Health & Protection cover including Private Healthcare, Critical Illness cover and Life Assurance for you, with family options.
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