Senior Customer Insights Expert at Smile, bridging data and human experience for an international financial institution. Conduct thorough analysis and convey customer insights effectively.
Responsibilities
End-to-end project management: Initiate, coordinate and lead market research and data analysis projects from design to delivery
Strategic partnership: Challenge internal stakeholders to fully understand business needs and translate them into precise research questions
Methodology design: Select the most effective research techniques, define target audiences and create high-impact survey questionnaires
In-depth analysis: Perform complex data analyses using Excel or SPSS to uncover hidden patterns
Actionable insights: Summarize findings into concrete, high-level recommendations to inform business strategy
Requirements
5–10 years of professional experience in market research or data analysis
Master’s degree in a quantitative discipline (Data Analysis, Market Research, or a related field)
Proficiency in Excel and PowerPoint
SPSS expertise strongly preferred
Excellent understanding of customer insights challenges and proven experience with market research techniques
Language skills: Fluent English required; Dutch or French proficiency highly valued
Benefits
Flexibility: A collaborative assignment based in Brussels
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