Case Manager at UBC advocating for patients' access to specialty pharmaceuticals. Ensuring timely coordination of case elements and communication with stakeholders while enhancing patient experience.
About the role
- Controls Assurance Manager developing assurance methodologies within M&G Life's Risk, Assurance & Remediation team. Ensuring adherence to operational risk frameworks and managing risk-based assurance programs.
Responsibilities
- Using your assurance and risk knowledge and expertise to support the Head of Risk Reporting and Assurance to build, roll out and maintain industry standard controls assurance practices in line with M&G’s Operational Risk Framework to inform the overall risk profile of the Life business.
- Leading the planning, delivery and execution of the (internal) Life risk-based 1LOD assurance program, in order to provide senior management with ongoing comprehensive assurance over key business processes, and risks.
- This includes ensuring that assurance and controls testing results are documented consistently and to a high standard, communicating any associated observations and recommendations are fed back to relevant audiences for inclusion in risk profile.
- Leading the planning, delivery and execution of a risk-based 1LOD Supplier controls assurance program, in order to provide senior management with ongoing comprehensive assurance over key outsourced customer service processes.
- Working in collaboration with stakeholders across M&G’s three lines of defence, to support a robust controls environment both within Life and our material outsource suppliers.
- Using regulatory and industry knowledge, business understanding and expert judgement, to identify underlying issues and escalate issues, where appropriate.
- Maintaining proactive communication with senior management, providing regular updates on engagement progress and identified or potential issues.
- Work flexibly and building collaboratively constructive and supportive working relationships with teams across M&G plc and suppliers.
- Drive / lead projects and team improvement initiatives.
- Leading, supporting and coaching colleagues to ensure your team provides and maintains an excellent controls assurance SME service to all stakeholders. This will include line management of 1-2 risk analysts.
Requirements
- Significant experience of working in regulated financial services organisations, in a risk, assurance or audit role.
- Recent experience of building and implementing assurance frameworks, methodologies and planning.
- In-depth knowledge of industry standard controls reports (ISAE3403, AAF etc)
- Strong stakeholder management, communication and influencing skills.
- Collaborative nature, with ability to work effectively with colleagues in Risk, Operations and other key functions within M&G Life and across the Group.
- Pro-active approach to problem solving, understanding root causes, and driving continuous improvement.
- Strong analytical mind and an eye for detail.
- Strong work ethic, positive attitude, and team player.
- Working knowledge of life and pensions products, markets and competitors (Advantageous).
Benefits
- 38 days annual leave including bank holidays, with the opportunity to purchase up to 5 extra days and additional flexibility through our Time Off When You Need It policy – to balance your work and personal commitments.
- Valuable pension scheme of 18%, with 13% made up of Employer Contributions and 5% Employee Contributions.
- Share Save and Share Incentive Plan.
- Access to financial wellbeing and support services.
- Health & Protection cover including Private Healthcare, Critical Illness cover and Life Assurance for you, with family options - for peace of mind.
- Comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave - supporting families as a core aspect of our inclusive culture.
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