Processing Airport Pass applications, ensuring compliance with regulatory and security standards at Manchester Airport. Acting as a key contact for queries and delivering customer service and administrative support.
Responsibilities
Reviewing, auditing, approving and processing Airport Pass applications in line with the requirements of the UK National Aviation Security Programme, ensuring full compliance with all regulatory and security standards
Reviewing, auditing and approving MAG Car Park permits and Hackney Licence permit applications in accordance with MAG operating procedures, maintaining accuracy and consistency at every stage
Acting as a key point of contact for queries and requests, triaging incoming enquiries, resolving them at the first point of contact wherever possible, and escalating to relevant colleagues when further investigation or specialist input is required
Delivering a high standard of customer service and administrative support, providing timely, accurate and professional responses across all communication channels while ensuring records and processes are managed efficiently and effectively
Requirements
Proven administrative experience, with the ability to manage documentation, maintain accurate records, and process system updates efficiently within a structured environment
Strong working knowledge of Microsoft Office, particularly Excel and Outlook, with demonstrable experience using these tools in a professional administrative role
Strong verbal and written communication skills, with the confidence to engage professionally across a range of channels
Comfortable working in a fast-paced, customer-facing team environment
Proven customer service experience in a customer-facing environment, demonstrating the ability to consistently deliver a positive and professional service
Proactive in keeping up to date with new processes and procedures, applying changes accurately in day-to-day work
Well organised, with the skills to effectively prioritise and manage your own workload
Computer literate, with experience of system updates and administration within complex IT systems
Hold, or be willing and eligible to obtain and maintain, UK security clearance to a minimum of CTC level
Benefits
Flexible and generous company pension plan with various company contribution options (up to 10%) that you can change to suit your personal needs
24 days holiday plus bank holidays
Free parking
Subsidised public transport
Huge range of company discounts
2 volunteering days per year
Free Virtual GP service, available 24 hours a day, 7 days a week
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