Junior VIP Support Analyst at Uphold providing white - glove customer service to valued clients. Collaborating with departments to resolve complex queries and uphold reputation for exceptional service.
MG
Hybrid IT Support Engineer – Level 1, Graduate
Posted 4 months ago
About the role
- Join Macquarie Technology Group as an IT Support Engineer - Level 1. Deliver exceptional IT support in a hybrid work environment for approximately 600 internal users.
Responsibilities
- Join our dynamic IT Infrastructure and Service Desk Team as an IT Support Engineer - Level 1.
- Deliver exceptional support to our internal users of approximately 600 staff while assisting with a wide range of corporate systems.
- Work in a hybrid environment - 4 days in our Sydney CBD office and 1 day working from home.
- Take ownership of support requests and provide timely updates to ensure a seamless user experience.
- Embark on a two-year program designed to guide you through various career pathways in cybersecurity, networking, or infrastructure.
Requirements
- You have graduated from a Bachelor of Engineering/IT/Computer Science or any other Technology related degree
- You love problem-solving and are always up for a challenge
- Experience in PC Hardware configuration utilizing imaging software.
- Experience supporting LAN’s, PC operating systems and desktop software.
- Experience supporting Microsoft Office Suite, Microsoft Exchange and/or Windows 7/8.
- High desire to grow and learn - willing to study and complete IT certifications
- Tech-driven and passionate about providing the best customer experience.
- High sense of urgency when supporting and providing solutions to customers.
- Exceptional communication skills.
- Ability to work on an On - Call rotating roster.
- You have indefinite full working rights in Australia.
Benefits
- We’re proud to be **Great Place to Work-Certified™️2025 for 2 years running.**
- We have been named a **Global Winner of the 2024 Gallup Exceptional Workplace Award.**
- We have the **highest Net Promoter Score on the ASX,** the World's best customer experience & crowned in 2020 at the World Communications Awards.
- **You’ll make an impact**: Enjoy being part of a driven team with a collaborative culture that values decision-makers and action.
- **We Invest in you**: Accelerate your career through our learning and development opportunities - think Gallup strengths-based training, defined career pathways and fantastic internal mobility opportunities across the group.
Job title
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Salary
Not specified
Degree requirement
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