Service Management Analyst developing and maintaining knowledge management strategy at Syneos Health. Focusing on operational readiness and collaboration between IT project delivery and operational teams.
About the role
- Analista de Negócios de TI II at M. Dias Branco overseeing system implementation projects and providing technical support across departments. Engaging in system analysis and documentation for enhancement and bug resolution.
Responsibilities
- Monitor implementation projects of information systems;
- Interact with other areas of the organization to provide technical support to end users;
- Contribute to analysis, design, and documentation of solutions for bugs, fixes, or improvements in in-house and third‑party systems;
- Participate in the analysis, design, and documentation of new systems developed by the internal team or third parties;
- Monitor support for third‑party systems;
- Comply with sustainability, quality management, food safety, environmental, and occupational health and safety requirements.
Requirements
- Bachelor’s degree in Computer Science, Computer Engineering, Business Administration, Systems Analysis, Information Systems, or related fields.
- Postgraduate degree in related areas is desirable.
- At least 6 months of experience in the area or related fields.
- Knowledge of IT best practices (ITIL), agile methodologies (Agile), project planning and management (PMBOK), business analysis (BABOK), process management (CBOK), and application of the PDCA cycle for process and product control and continuous improvement, plus basic English.
Benefits
- Health plan with the possibility to include dependents under differentiated conditions.
- Accessible dental plan with the possibility to include dependents under differentiated conditions.
- Wellhub (formerly Gympass) for access to gyms, personal trainers, and health apps.
- Program to support chronic diseases.
- Psychological care.
- Birthday Day Off: Celebrate your day!
- Hybrid Work*: Remote work up to two days per week.
- Flexible Hours*: Workday start between 7:00 and 9:00.
- Extended Paternity Leave: 20 days to support the arrival of a new family member.
- Hybrid model post‑maternity leave*: Initiative to ease the transition back to work for employees returning from maternity leave.
- Guidance program for pregnant employees and during the baby’s first year.
- Life insurance: Protection for you and your dependents.
- Corporate University with ongoing training programs aligned with best learning methods.
- Unpaid leave of up to 12 months — a pause to focus on learning and professional development in your field.
- Profit Sharing (PLR): Recognition for achieving established goals.
- Private Pension: Option to build a financial reserve with company contribution, tax incentives, and withdrawal or future income options.
- Basic food basket: Provided via electronic card.
- Meals: On‑site cafeteria or meal voucher (depending on unit and area of work).
- Transportation: Commuter voucher or company shuttle (depending on unit and area of work).
- Exclusive discounts for you and your family: Benefits from partner companies, including universities, language courses, multi‑brand stores, pharmacies, pet plans, eyewear, and more.
Job title
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