Customer Service Advisor engaging with members to resolve inquiries and provide assistance. Focused on delivering professional service while maintaining high - quality communication standards.
About the role
- Customer Support Agent at LYNX assisting clients with inquiries and complaints in finance. Engaging in personal development for international financial markets.
Responsibilities
- You are responsible for delivering excellent customer service to our clients.
- This includes handling customer inquiries and complaints.
- Providing information about our products and services.
- Resolving customer issues via phone and email.
Requirements
- You have some professional experience in telephone-based customer contact.
- Experience in a bank or in financial services is a plus but not required.
- You are interested in international financial markets and financial products.
- You have excellent written and spoken German.
- English skills are an advantage.
- You are confident using a PC and have an affinity for the internet and software.
Benefits
- Attractive compensation
- A multi-week, structured onboarding program with tailored training on our trading platform and financial products by our in-house trainer, plus hands-on support from your personal mentor
- Free snacks, fruit & vegetables, drinks and a daily hot lunch prepared by our cook — available for meat-eaters, vegetarians and vegans
- An annual professional development budget of up to €2,000 for training related to your role
- In-house language courses financially supported by LYNX at very favorable rates
- 45% employer contribution towards the company pension scheme
- Discounts for Urban Sports Club
- Local and international summer and Christmas parties, as well as regular team events
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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