Customer Success Consultant ensuring client satisfaction and retention in the Compass educational product. Collaborating with schools for exceptional service and advocacy of our platform.
About the role
- Customer Success Associate leading customer relationships and ensuring satisfaction for LumiQ's unique audio-learning platform. Focused on user engagement and client advocacy in a hybrid work environment.
Responsibilities
- Lead and develop relationships with assigned customers, end users, and key business stakeholders to ensure customer satisfaction, product adoption, and advocacy.
- Operate with a “Customer First” mindset by proactively soliciting and monitoring client satisfaction, product usage, and adoption to mitigate customer churn.
- Conduct customer onboarding, regular business reviews, and engagement activities aligned with our customers' goals to achieve stated objectives.
- Run engagement activities
- Provide consistent and timely communication to our LumiQ customers
- Partner with our revenue team to deliver a seamless customer experience
- Collaborate with the sales team to help identify and drive expansion opportunities
- Maintenance of all customer contact information, emails, and meeting notes
- Assist with other duties and tasks as assigned
Requirements
- 1+ years relevant work experience in a customer success, account management role
- You are experienced, passionate, and have a “Customer First” mindset
- Excellent online presentation skills
- Adaptable and flexible in a startup environment
- Experience with Salesforce or other CRM tools
- Ability to listen and respond to our customers with understanding and empathy
- Strong verbal and written communication skills
- Highly organized, detail-oriented, and able to multitask
Benefits
- Health Benefits are available after 3 months with us, including a yearly health spending account.
- You'll also have access to an Employee Assistance Program for additional support if needed.
- Hybrid Work Style: The best of both worlds. Enjoy remote work and a downtown Toronto office with snacks, events, and ping pong.
- Monthly team social events: (Super Smash Bro party, hot chocolate bar, Blue Jays game, Hot One's Challenge are just a few examples of what we have done in the past).
- Schedule flexibility: We know our employees have lives outside of work and don’t mind if you need to run to a mid-day doctor's appointment or pick up a kid early from school!
- Nomad policy: Work remotely 4 weeks of the year from anywhere in the world.
- Endless Learning: Our platform isn't just for accountants. Listen to podcasts on soft skills, career development, leadership, and more.
- LumiQ Clubs: Join an existing club or start your own!
Job title
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