Customer Success Manager at Mediform GmbH assisting healthcare practices in using AI solutions. Engaging in onboarding and continuous support to enhance patient communication.
LG
Hybrid Senior Customer Success Manager
Posted 2 months ago
About the role
- Senior Customer Success Manager connecting strategic clients to LSEG's Risk Solutions portfolio. Ensure customers are empowered and derive maximum value from their investment while maintaining relationships.
Responsibilities
- Connects our most strategic clients to LSEG’s portfolio of Risk Solutions
- Ensure our customers discover the full power of LSEG by implementing workflow solutions
- Provide scalable yet adaptable mentorship
- Maintain a portfolio of high value client partnerships
- Work closely with the CSM Director to elevate the customer experience
- Manage relationship, education, deep functional expertise and leading standard processes for customer success
- Design and implement activities with key decision makers
- Assist in reducing risk of competition and find opportunities in client relationships
- Craft conditions for efficient renewal and upsell growth
Requirements
- 4+ years of frontline experience in customer success, account management or relationship management preferably within Risk and Compliance
- Execution focused with strong performance record, proactive, and positive
- Excellent communication and presentation skills
- Ability to flex style depending on audience (C-Level / Leadership / Team)
- Experience influencing other teams
Benefits
- Annual Wellness Allowance
- Paid time-off
- Medical
- Dental
- Vision
- Flex Spending & Health Savings Options
- Prescription Drug plan
- 401(K) Savings Plan and Company match
- basic life insurance
- disability benefits
- emergency backup dependent care
- adoption assistance
- commuter assistance
Job title
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Experience level
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Degree requirement
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