Microsoft Dynamics 365 Functional Consultant at Sanlam ensuring functional integrity and configuration quality of the Dynamics 365 platform. Collaborating across teams for solution design and implementation.
LG
Hybrid Associate Customer Success Manager
Posted last month
About the role
- Customer Success Manager at LSEG connecting clients with financial data solutions. Ensuring successful adoption of services to drive customer satisfaction and growth.
Responsibilities
- Clearly define business outcomes and orchestrate a comprehensive success plan inclusive of customer objectives, partners, milestones, risks and metrics needed to achieve them.
- Demonstrate and educate new customers on content and technology in a manner that is tailored to their specific use-case.
- Monitor usage data, health gauges and growth opportunities in order to create actionable insights and strategically pivot when necessary.
- Prompt LSEG business development partners when new business opportunities (upsell or crosssell) are generated through adoption engagements.
- Ensure customers derive maximum value from their investment, use all licenses and collaborate with other LSEG stakeholder teams to ensure retention and growth.
- Build, maintain and maximise positive relationships with business decision makers and users within each account to influence adoption.
Requirements
- 2-5 years of commercial experience in B2B consultative selling or customer success preferably in a SaaS company.
- Ability to map a customer’s business process to product capability.
- Strong ability to collaborate with internal operational and account management teams.
- Executive engagement skills with an ability to establish trusted advisor relationships with business decision makers.
- Experience facilitating customer meetings and presenting to an audience in a concise, inspirational and convincing manner.
- Strong project management, technical and problem solving skills.
- Ability to travel onsite when required.
- Knowledge & experience in Quantitative Asset Management.
- Strong passion for the financial markets.
- Knowledge of a programming language a plus.
Benefits
- Annual Wellness Allowance
- Paid time-off
- Medical, Dental, Vision
- Flex Spending & Health Savings Options
- Prescription Drug plan
- 401(K) Savings Plan and Company match
- Basic life insurance
- Disability benefits
- Emergency backup dependent care
- Adoption assistance
- Commuter assistance
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