Hybrid Senior Director of Operations

at Lola Blankets

• Job title: Senior Director of Operations
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, United States

About the role

• Senior Director of Operations coordinating operations, fulfillment, and customer experience at Lola Blankets. Leading initiatives to support rapid growth and operational excellence across the organization.

Responsibilities

• Coordinate day-to-day priorities and execution across the Operations team to ensure work moves quickly and supports company needs
• Ensure the company is operationally prepared for peak sales periods, seasonal demand spikes, presale capabilities, new product launches, new sales channels, and more
• Work cross-functionally, internally and externally, to efficiently identify and resolve operational issues that impact customers, fulfillment performance, or company growth
• Keep operational processes organized and clear; develop redundancy and backup plans to de-risk Operations
• Lead by example and champion our growing culture of operational excellence, ownership, accountability, and cross-functional collaboration
• Oversee daily operational relationships with Lola’s third-party logistics partners to ensure consistent fulfillment performance, operational reliability, and capacity planning
• Partner with Head of Operations and 3PL leadership to implement and deliver all plans needed for peak capacity, operational improvements, and new infrastructure investments
• Ensure operational readiness for new shipping flows, new products, and channel expansion
• Monitor and improve fulfillment KPIs including shipping speed, order accuracy, and operational efficiency
• Continuously identify ways to simplify operations, improve efficiency, reduce pain points, and help the team accomplish more with less effort
• Standardize repeatable workflows to enable smooth company scaling
• Build tooling, reporting, and documentation to help the team track performance, solve problems faster, and share operational knowledge

Requirements

• 6–10 years of progressive leadership roles in a consumer-facing Operational function, ideally with time spent at a high-growth consumer brand and/or in Consulting or Professional services
• Demonstrated experience operating within rapidly scaling businesses ($50M–$500M revenue environments)
• Proven ability to develop, empower, elevate, and promote team members
• Self-starter with a proven ability and willingness to identify and ‘charge into’ opportunity areas, delivering measurable results from quick mobilization of self and others
• Deep cross-functional experience and understanding to enable strong collaboration, judgment, and prioritization
• Strong systems thinker capable of designing processes and infrastructure that scale with business growth

Benefits

• Salary: Based on experience. Annual bonus based on company and individual performance (bonus prorated to % of year employed with company)
• 21 days paid vacation + all federal holidays (except parts of Thanksgiving 🙂)
• Full health benefits (health, dental, vision, mental)
• 16 weeks of paid birth parent leave available. 8 weeks non-birth parent leave
• 55% off Lola Blankets for friends and family
• Opportunities for career growth within Lola Blankets