IT Application Manager working closely with businesses and managing applications in a large technical services firm. Focus on process management, project lead, and collaboration with various departments.
About the role
- Global Digital Innovation Excellence Manager at Logitech driving global eCommerce strategies and customer experiences. Leading innovation projects and cross-functional collaboration to optimize performance.
Responsibilities
- Drive Global eCommerce Omnichannel Strategy
- Develop and implement a tiering strategy for content and user experience across various channels, ensuring consistency and alignment with global best practices
- Drive innovative testing and research capabilities with retail and eTail partners, collaborating on strategies and fostering deeper partnerships
- Support global deployment of strategies to ensure scalable and sustainable results
- Monitor local rollout and execution of eCommerce strategies across both DTX and eTail channels
- Collaborate with cross-functional teams to address implementation challenges and support best practices sharing globally, ensuring consistency and optimization of regional strategies
- Lead key innovation projects from concept through completion, ensuring strategic alignment and seamless post-launch execution
- Define project roadmaps, coordinating cross-functional teams, and leveraging data-driven insights to optimize performance and deliver measurable business impact
- Lead the development and adoption of AI-enabled experiences across global and regional teams
- Maximize the capabilities and utilization of R&R/UGC solutions by overseeing its integration across direct-to-consumer channels
- Manage the ongoing relationship and quarterly business reviews, and share insights and best practices across the organization to enhance eCommerce impact
- Lead team development through tailored training programs, knowledge-sharing initiatives, and speaker engagements, fostering a culture of continuous learning and operational excellence
Requirements
- Proven experience in eCommerce roles, ideally with global or regional scope
- Strong understanding of omnichannel strategies and scalable online program execution
- Proven ability to manage complex vendor relationships with measurable results
- Experience with creating global guidelines and best practices
- Experience with user-generated content strategies and tools like Bazarvoice is highly valued
- Strategic and critical thinking with a results-driven approach
- Strong communication and collaboration skills to work effectively across global and local teams
- Proficiency in budget management, vendor negotiations, and project management
- Ability to creatively solve problems and innovate within eCommerce frameworks
- Deep knowledge of eCommerce trends, platforms, and customer experience optimization strategies
Benefits
- Comprehensive and competitive benefits packages
- Working environments designed to be flexible
- Support for physical, financial, emotional, intellectual, and social wellbeing
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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