Level 3 Support Specialist providing pro - active technical support for Vista’s Cloud clients globally. Responsible for incident management and collaborating with teams for solutions.
About the role
- Business Capability Owner responsible for technology supporting millions of customer interactions globally. Driving strategic evolution and optimization for the Customer Experience technology ecosystem.
Responsibilities
- Define the 3-5 year roadmap for our B2C Service technology
- Bridge the gap between technology and the contact center floor
- Own and prioritize the capability roadmap
- Define and track the business value of digital investments
- Act as the primary advisor to the Head of Global CX and Operations Directors
- Collaborate relentlessly with your Technology Lead
Requirements
- Proven experience as a Product Manager, Service Delivery Manager, BCO, or Digital Transformation Lead within the Customer Service / Support domain
- Strong business acumen regarding how a Support Center functions
- Proven track record of leading large-scale digital transformations within a global CX environment
- Experience working with high-volume, B2C consumer models (Retail, Consumer Electronics, FMCG)
- Deep knowledge of the Customer Service technology landscape (Zendesk, Salesforce Service Cloud, Oracle Service, ServiceNow)
- Experience implementing chatbots, AI-assisted agent tools, or knowledge management systems
- Certified Scrum Product Owner (CSPO) or similar Agile certification
- Experience with Consumer Electronics support specifically (hardware + software troubleshooting)
Benefits
- comprehensive and competitive benefits packages
- flexible working arrangements
- wellness programs
- support for good physical, financial, emotional, intellectual and social wellbeing
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Platform Support Specialist providing 24/7 technical support and incident management for Vista’s Cloud and SaaS clients. Collaborating globally to resolve issues and improve platform expertise.
Customer support role focusing on managing client inquiries and providing assistance for property management software. Engaging communication with customers through various channels.
Customer Service Representative providing support for clients and their pets at a veterinary clinic. Managing appointments, addressing inquiries, and ensuring a positive customer experience.
Customer Care Representative resolving inquiries for Associated Bank clients through phone and email. Providing service and support while contributing to a collaborative team environment.
Customer Care Representative resolving inquiries and providing financial guidance at Associated Bank. Collaborating with teams to improve customer experience and service delivery.
Customer Care and Sales Advisor role at Cable One assisting customers with billing and service inquiries. Handling sales through empathy and understanding customer needs while providing solutions and support.
Customer Service Medewerker supporting clients via phone and email in a hybrid work model. Working from home and office locations in Amsterdam or Leuven.
Senior Operations Support Specialist delivering high - quality operational support for B2B partners in the iGaming industry. Requires strong analytical skills and operational knowledge for casino and sportsbook platforms.
Junior Quality Assurer monitoring quality of customer service voice interactions for Uphold. Evaluating performances and contributing to continuous improvement in a hybrid role in Portugal.