Project Delivery Manager overseeing commissioning for industrial generators at Generac, a leader in energy technology. Managing project scope, execution, and team collaboration across multiple sites.
About the role
- Customer Journey Manager focusing on technology and integration within Data team for Credit Cards Platform. Collaborating across functions to optimize customer journeys and improve their experience.
Responsibilities
- Partner with key members of the Credit Card teams and elsewhere to translate business and analytical requirements into GCP data solutions, ensuring they align with our strategic objectives
- Play a leading role in making sense of customer insights and incorporating them into prioritisation and design decisions.
- Work closely with various functions such as Data Engineering to ensure data solutions are seamlessly integrated aligned to business needs.
- Recognise and address shortcomings in existing processes, systems, and procedures using your proven analysis and problem-solving skills.
- Act as a champion for the customer, ensuring their voice is heard and their needs are met in all product decisions.
- Develop personal capabilities through formal and informal training opportunities while mentoring others as needed.
- Respond to individual and team goals, investing in personal performance by improving your own skills and capabilities.
- Support outcomes by carrying out research using existing systems and protocols.
- Analyse and evaluate the feasibility of sophisticated products/services proposals, making vital adjustments with mentorship from senior colleagues or by leading a specialist team.
- Partner with experienced teammates to establish and integrate elements of a long-term planning system.
Requirements
- Demonstrable experience in product management, with a focus on customer journey mapping and optimisation ideally in a data environment.
- Strong analytical skills, interpret sophisticated data and translate insights into actionable strategies.
- Excellent written and verbal communication skills tailored to various audiences.
- Strong grasp of technology and its utilisation in improving customer experiences.
- Demonstrated ability to identify and implement process improvements.
- Capability to work within established data management systems and procedures.
- Dedication to personal growth and fostering the growth of others.
- Flexibility: Ability to thrive in a fast-paced, dynamic environment and effectively prioritise tasks.
- Strong problem-solving abilities with a proactive approach to identifying and addressing challenges.
- Highly Desirable: Working knowledge of data delivery, GCP technology is advantageous.
- Proven experience using Agile/Scrum methodologies and tooling (JIRA/Confluence)
- Credit Card product and system knowledge
- Experience of regulatory change initiatives and governance.
- Demonstrates a growth learning mindset, open to new experiences to intentionally grow their individual and team Skill.
Benefits
- A generous pension contribution of up to 15%
- An annual bonus award, subject to Group performance
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 30 days’ holiday, with bank holidays on top
Job title
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Degree requirement
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Location requirements
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