Dynamic Client Growth Associate role at Lloyds Banking Group, focused on providing tailored solutions and supporting client business goals. Collaborate with teams to devise winning strategies and enhance client relationships.
Responsibilities
Play a pivotal role in providing tailored customer solutions and supporting clients in achieving their business goals
Predominantly support the inbound line reacting to when a customer calls in supporting those that require a review of existing rates or are attempting to close their account
When the demand needs you’ll also support proactively calling existing merchants to review and then when required position a new contract and enhance solutions
Be required to analyse data and customer insight to better understand and deploy strategies in respect of customer trigger points
Work with colleagues across the business to help devise and deliver winning strategies based on data insight, deploying new strategies in a test and learn environment
Requirements
Proven experience in a client-facing role, preferably within a growth or business development team
Strong communication and interpersonal skills to effectively engage with clients
Ability to understand and address client needs with tailored solutions
Excellent organizational skills and attention to detail
A proactive and results-driven attitude with a commitment to exceptional customer service
A good understanding of merchant services, which will enable you to provide exceptional support and insights to our client
Benefits
A generous pension contribution of up to 15%
An annual performance-related bonus
Share schemes including free shares
Benefits you can adapt to your lifestyle, such as discounted shopping
24 days’ holiday, with bank holidays on top
A range of wellbeing initiatives and generous parental leave policies
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