Regional Quality Manager responsible for quality management and continuous improvement across Western Europe & Israel. Collaborating with cross - border stakeholders and supporting local teams in quality standards.
About the role
- Card Schemes Manager handling relationships with Visa and Mastercard within the Consumer Lending division at Lloyds Banking Group. Providing operational support and managing scheme communications for effective card product management.
Responsibilities
- Acting as a day‑to‑day point of contact for scheme‑related queries, providing operational and SME support to internal teams.
- Managing scheme communications, including ownership of the shared scheme mailbox and triage of scheme bulletins, announcements, and updates.
- Supporting live card products and scheme services, including product set‑up, change activity, and ongoing BAU support.
- Assisting with the monitoring of scheme fees and charges, helping to identify trends, issues, and improvement opportunities in partnership with Finance and colleagues.
- Supporting Commercial Cards activity and scheme forums where required, contributing coordination and scheme insight.
- Assisting with scheme change, compliance, and coordination activity, working with Legal, Finance, and other stakeholders as appropriate.
- Contributing to the continuous improvement of scheme processes, controls, and ways of working, including opportunities for simplification and automation.
Requirements
- Confidence communicating clearly with a range of internal stakeholders
- A structured approach to managing queries, information, and day‑to‑day activity
- A collaborative mindset and willingness to learn and develop scheme knowledge
- An interest in cards, payments, or supplier‑facing roles
Benefits
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 28 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
Job title
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Degree requirement
No Education Requirement
Location requirements
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