About the role

  • Customer Service Representative maintaining insurance accounts and providing service through direct communication. Collaborating with the Region Executive Officer to manage these accounts at Livestock Marketing Insurance Agency in Overland Park, Kansas.

Responsibilities

  • Maintain and service all aspects of insurance accounts.
  • Report and monitor claims.
  • Process and manage new and renewal accounts.
  • Respond to customer inquiries promptly and professionally through phone, email, and chat.
  • Provide accurate and helpful information regarding insurance policies, coverage, and claims.
  • Assist customers in updating their policy information, including address changes and policy amendments.
  • Process customer invoices and ensure accurate billing as well as collection.
  • Collaborate with other team members to resolve complex customer issues and provide timely resolutions.
  • Maintain a high level of product knowledge to effectively address customer questions and concerns.

Requirements

  • Experience with Microsoft Office, especially Outlook, Word, and Excel
  • Property & Casualty insurance license
  • Experience in agriculture
  • Experience with AMS360 agency management system
  • Bachelor’s Degree

Benefits

  • Fully covered medical and dental insurance.
  • 401k with generous match.
  • Annual discretionary bonus and profit sharing.
  • Great work/life balance and so much more!

Job title

Insurance Region Administrator, CSR

Job type

Experience level

Mid levelSenior

Salary

$60,000 - $80,000 per year

Degree requirement

Bachelor's Degree

Location requirements

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