Inside Sales Representative at Dustin, guiding customers through their buying journey with expert service and support. Join a collaborative team in a dynamic, tech - driven environment.
About the role
- Account Director managing value realization and revenue growth for financial services and healthcare clients. Leading account strategy while ensuring product utilization and ROI articulation.
Responsibilities
- Own Value Realization & Adoption: Ensure products purchased are being utilized and that client is receiving business value (and can articulate the ROI story).
- Primary Account Owner / Client POC: Responsible for QBR planning, holistic account strategy, and cross-team collaboration with larger account team.
- Leads Renewals & Risk Mitigation: Leads renewal strategy and execution; proactively identifies risks at least 6 months in advance.
- Drive Overall Revenue Growth: Identify upsell and expansion opportunities for CL; spearheads data monetization strategy to drive variable revenue growth.
Requirements
- Strong leadership capabilities: Ability to steer a group of internal stakeholders towards a common objective.
- Motivating and project managing internal stakeholders.
- Strong organizational capabilities.
- Ability to plan ahead for what you need to do.
- Are you able to anticipate multiple outcomes and plan for each scenario (Chess).
- Resourcefulness: Ability to source/obtain information that you don’t inherently possess.
- Ability to navigate disparate internal and external resources.
- Not easily swayed from getting information necessary.
- Tact and presence: Able to prepare for a C level conversation (bonus: familiarity with NPV, IRR, ROI).
- Ability to craft & present summary of value delivered from customer's perspective.
- Strategic insight: Able to demonstrate an understanding of clients’ business goals and objectives, and ensure our solutions are aligned with their success criteria.
- Track record of Identifying opportunities for upselling and cross-selling to achieve revenue growth targets.
- Strong Relationship & Empathy: Ability to digest how product/process change might impact customer’s business.
- Ability to communicate why change is disruptive and empathize with customer.
- Preferred Skills: Enterprise B2B SAAS CSM experience, with specific emphasis on Data analytics, Cloud, Collaboration or Identity, or Media Planning Experience.
- Minimum of 5yrs + as CSM/Account Director, or customer facing role.
- History of growth in seniority of roles or size of accounts preferred.
- Must have experience with accounts $2M+ in ARR, or negotiation and project management skills.
- Experience in managing 3-5 highly strategic accounts.
- Or have experience managing 20+ $500k+ accounts at once.
- Familiarity with LiveRamp and its role in ecosystem, either from brand client or platform side.
- Familiarity with Clean Room solutions, Measurement and/or Collaboration use cases.
- Familiarity with Salesforce or other CRM Software.
- Experience drafting QBRs, executive summaries.
- Experience managing renewals and partnering with Sales on upsells/cross-sells.
- Nice to have: Internship experience during college prior to entering the workforce.
- Multiple roles across adtech/martech either on Sales side or Buy side (Brand/Agency)
Benefits
- Work with talented, collaborative, and friendly people who love what they do.
- We host in-person and virtual events such as game nights, happy hours, camping trips, and sports leagues.
- Flexible paid time off, paid holidays, options for working from home, and paid parental leave.
- LiveRamp offers a comprehensive benefits package designed to help you be your best self in your personal and professional lives.
- Our benefits package offers medical, dental, vision, life and disability, an employee assistance program, voluntary benefits as well as perks programs for your healthy lifestyle, career growth and more.
- Our 401K matching plan—1:1 match up to 6% of salary—helps you plan ahead.
- Employee Stock Purchase Plan - 15% discount off purchase price of LiveRamp stock (U.S. LiveRampers)
- A comprehensive office equipment and ergonomics program—we provide you with equipment and tools to be your most productive self, no matter where you're located
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