Ensuring customer cylinder balances and rental bills are accurate as Customer Experience Cylinder Control Specialist at Airgas, an industrial gas supplier. Collaborating with several teams for effective operations and problem resolution.
About the role
- Customer Support Specialist at Lexroom.ai, providing support to legal professionals using our AI platform. Engage with customers and improve platform interactions through proactive assistance.
Responsibilities
- Become an expert on Lexroom.ai and act as a trusted advisor for customers, answering their request for support and proactively engaging with them to ensure satisfaction and usage of the product.
- Conduct regular check-ins and feedback sessions to monitor customer satisfaction, resolve issues, and identify opportunities for improvement.
- Act as the bridge between customers and internal teams, gathering insights to improve processes, enhance the product, and drive customer retention.
Requirements
- 0-1 year of experience in customer-facing roles (Customer Support, Customer Success, Sales, Operations, or similar).
- Familiar with sales and customer support tools (HubSpot, Notion, etc.).
- Proactive mindset, love solving problems, and enjoy working in a fast-growing startup environment.
- Bonus: Law degree (not mandatory but a plus).
- Fluent in Italian and English.
Benefits
- Hybrid Work: Flexibility to balance remote work with in-person collaboration at our Milan HQ.
- Health Insurance: Comprehensive coverage to ensure peace of mind.
- Meal Vouchers: Daily support to make your lunch breaks easier.
- Performance Bonuses: Rewards tied directly to measurable results.
- Team Retreats & Off-sites: Dedicated time to connect, collaborate, and spark bold ideas.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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