Hybrid Customer Service Representative – Weekends

at Lessen

• Job title: Customer Service Representative – Weekends
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $21 - $22 per hour
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Chicago, United States

About the role

• Customer Service Representative managing clients’ repair and maintenance needs within One by Lessen technology. Support clients and junior team members in customer service operations.

Responsibilities

• Develop and maintain positive client relations required to ensure superior client satisfaction
• Receive and handle customer calls and email requests for services
• Manage the scheduling and completion of all services assigned by customers; many of the services
• a Customer Service Representative will handle will be complex project type work {examples: closed stores or restaurants
• with multiple Affiliates involved}
• Act as final escalation point before determining whether any disputes or un-satisfied service
• confirmations need to be highlighted to Team Lead
• Maintain open communication with affiliates in a manner that adheres to all contracts and agreed
• upon Scope of Work throughout the duration of the relationship
• Provide information to supervisors, co-workers, and subordinates by telephone, in written form, email, or in person; will be considered a point person for the handoff between shifts and/or other
• offices
• May be required to run special reports for the Team Lead and/or Client, as well as provide analysis
• on performance trends
• Demonstrate professionalism in communication, relationship development, customer service, etc.
• Assist in training team members and provides constructive feedback as necessary
• Provide market intelligence feedback to maximize customer satisfaction and to ensure strategies and
• policies are in place to attract and retain customers
• Shift flexibility may be required
• Foster a positive team environment
• Ensure confidentiality and accuracy of internal and external data
• Perform ad-hoc projects and other duties as assigned

Requirements

• Computer Skills: proficiencies in: Microsoft Word, Excel, Outlook essential
• High school diploma required
• 4+ years of customer service experience preferred
• Preferred experience as a CSRIII
• Ability to communicate industry language
• Undergraduate degree / internship preferred
• Intellectual agility and adaptability
• Property maintenance experience
• Trades knowledge