Real Estate Analyst providing admin support for real estate strategy at biotech company. Involved in transactions, lease compliance, and portfolio management.
About the role
- IT Support Analyst providing technical support and maintaining IT solutions for the Lefosse law firm team. Collaborating across departments while ensuring seamless technology operations and support.
Responsibilities
- Provide 1st- and 2nd-level technical support, delivering efficient and timely assistance to all organization personnel regardless of hierarchy.
- Assist in creating, reviewing and maintaining support scripts, procedures and technical manuals to standardize support processes.
- Perform basic account and permission administration in Active Directory, ensuring access control.
- Support and troubleshoot corporate email accounts in an Office 365 environment, resolving simple issues and escalating more complex incidents when necessary.
- Configure and maintain technology devices, including laptops, meeting room equipment, printers and other IT assets.
- Perform initial diagnosis and resolution of technical issues related to hardware, software and network, escalating to senior teams when required.
- Assist in implementing improvements to technology tools.
- Collaborate with other departments to ensure IT solutions align with operational needs.
- Provide support for videoconferences.
Requirements
- Education: Bachelor's degree in Information Technology, Computer Science, Information Systems or related fields.
- Experience: Previous experience in technical support or similar roles is desirable.
- Technical Knowledge: Basic proficiency in Microsoft Office (Word, Excel, PowerPoint and Outlook);
- Basic knowledge of Windows 10 and 11 operating systems;
- Familiarity with basic Active Directory administration (creating and managing users and permissions);
- Initial experience with cloud-based corporate email accounts, preferably Office 365.
- Behavioral Skills: Good written and verbal communication for interacting with colleagues and preparing simple technical documentation;
- Proactiveness in seeking solutions and continuous learning;
- Ability to work in a team, with a focus on results and customer service;
- Organizational skills and attention to detail in task execution.
- Nice to have (not mandatory): Entry-level technology certifications such as ITIL Foundation or Microsoft 365 Fundamentals;
- Basic knowledge of ITSM tools (IT Service Management);
- English.
Benefits
- Health insurance
- Meal and food vouchers
- Life insurance
- Gympass
- Childcare assistance
- Transportation voucher
- Profit sharing / Performance bonus (PPR)
- Short Fridays
- Birthday day off
- Education subsidy
- Expense allowance (for hybrid or 100% remote positions)
- Equipment purchase subsidy (for hybrid or 100% remote positions)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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