Lead Application Engineer providing technical leadership across application engineering lifecycle for service opportunities in power conversion at GE Vernova. Guiding junior engineers and mentoring teams while driving innovative service growth.
About the role
- Application Support Engineer supporting world-class financial software for fintech startup. Collaborating with engineering teams to resolve customer issues in Cardiff-based office.
Responsibilities
- Be the first point of contact within the Engineering function for the Service Delivery team
- Triage of issues to determine the validity of the information provided/incident details
- Respond to second line support requests from our Service Desk
- Utilise the issue management system to track all user interactions and issue resolutions
- Identify and escalate situations requiring urgent attention, redirecting problems to appropriate resource when necessary
- Work within a fast-paced agile development team
Requirements
- Working knowledge of Web/PC environments
- Working knowledge of issue management systems (we use Jira)
- Working knowledge of version management tools (we use Bitbucket)
- Must understand SQL (any flavour), including:
- Select, Insert, Update, Delete statements
- Understanding and executing system procedures
- Construction of ad hoc queries using SQL
- Fixing data issues by writing SQL statements
- Experience with a scripting language, (our preference is Powershell)
Benefits
- Competitive salary
- Participation in discretionary annual performance related bonus
- Comprehensive benefits package, including health care plan, pension and life insurance.
- 25 days holiday (plus bank holidays)
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
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