Driving the adoption of Cadence software products through technical support and customer engagement. Collaborating with sales teams and providing demonstrations to enhance client relationships.
About the role
- Application Support Engineer providing second level user support to Swiss Re's Corporate Solutions. Collaborating globally to monitor and manage applications, maximizing availability and resolving incidents.
Responsibilities
- Provide support through Incident Management.
- Incident Management includes identifying, analyzing and correcting the incident from recurring in the future.
- Provide technical analysis.
- Prepare to take support over from the Development Teams.
- Monitor the health of the applications.
- Requires the ability to interact intelligently with technical teams (i.e. application development, network, database, cloud operations etc.) and guide them to issue resolution.
- In cases of application outages, you will need to manage unplanned user communications.
- Problem Management Oversight.
- Interact with users and members from other teams.
- Propose System Improvement Candidates.
- As an Application Support Engineer, you will be a role model and mentor to the other members of the team.
Requirements
- Ability to speak and write English fluently
- Obtained a four-year college degree or equivalent is highly preferred
- Minimum of 5 years of professional experience in an equivalent position
- Excellent written and verbal communication skills
- Customer and people relationship skills
- Knowledge of Commercial Insurance is a plus
- Business acumen and mindset – Foundational understanding of business and how IT supports the delivery of business goals.
- Highly motivated individual who can think analytically and is enthusiastic to learn new things quickly
- Ability to complete work independently or in cooperation with others
- Organized and able to work effectively under tight deadlines
- Technical aptitude and mindset - Understands fundamentals of software development (i.e. programming, database, network, etc) though no programming will be required in the role.
- Must be willing to learn specific technical skills (i.e. server restarts, clearing queues) that will allow for resolution of major issues.
- Ability to identify root cause of issues in a cloud-based environment is a plus.
- Ability and willingness to transfer knowledge and experience to colleagues
- Actively offer assistance to others, seeks opportunities to “pitch in” and help colleagues
- Demonstrates willingness and initiative to seek new knowledge and tasks, question current processes, and suggest improvements
Benefits
- Competitive salary
- Flexible working hours
- Professional development budget
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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