About the role

Create interactive web products that simplify legal document creation for millions of users. Collaborate with various teams to enhance usability and user experience.

Responsibilities

Develop interactive product questionnaires that customers fill out to create customized legal documents
Write and edit text to make the creation of legal documents simple and easy for our users
Collaborate with our Legal, Design, Development and QA departments to create powerful, interactive web products that are optimized for conversion
Gather and sort through quantitative and qualitative data to determine problem areas and opportunities for improvement across web products
Implement best practices and explore the creation of new best practices for web products
Utilize internal tools to implement specifications to a high standard
Conduct product research and user testing to inform questionnaire improvements
Develop innovative strategies for increasing user engagement and retention
Continually develop skills by reading and researching about user experience optimization and digital marketing

Post-secondary education in Communications, Marketing, Law, Business, Library Science, or other relevant fields
Technical writing experience would be an asset
Excellent written and verbal communication skills
Experience with conversion rate optimization and A/B testing
Ability to communicate complicated information in a succinct way that users can understand
Understanding of conversion optimization, consumer psychology, and online marketing
Ability to effectively provide and receive feedback
Self-driven with the ability to work both independently and as part of a team
Ability to identify opportunities and suggest new ideas
Quality decision making and sound judgement
Ability to learn, work with, and troubleshoot various types of technology
Knowledge of law and legal matters would be an asset
Working knowledge of UX best practices would be an asset
Software development knowledge would be an asset
Bilingual in French, German or Spanish would be an asset

Comprehensive health and dental benefits, plus an additional Health Care Spending Account
Great work life balance (37.5 hour work weeks, flexible schedules, ability to bank hours)
Three weeks paid vacation, plus bonus personal days
Continuous learning opportunities, including LinkedIn Learning subscriptions and training budgets
Company share plan
Free catered lunches for the entire office
Monthly social events for team members to enjoy (think axe throwing, rock climbing, board games, food trucks, trivia contests, and charitable activities)
Casual work environment
Personal offices for focused work and to have your individual space (plus collaborative workspaces for when you want to meet with the team)
Free and easily accessible parking
Southgate Mall, Whyte Ave, and Calgary Trail restaurants are only minutes away
Hybrid working arrangements for balance between getting work done at home and engaging with others in the office