Hybrid Sales Order Specialist

at LaundryLux

• Job title: Sales Order Specialist
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $26 - $28 per hour
• Degree requirement: High School Diploma
• Tech skills: ERP
• Location requirements: Hybrid, Inwood, United States

About the role

• Sales Order Specialist managing order entry and customer data for LaundryLux in a hybrid environment. Collaborating with sales and customer care teams for accuracy and compliance.

Responsibilities

• Enter & update orders within 48 hours of receipt and ensure 100% accuracy.
• Maintain all customer-related master data including new customer set up.
• Identify the issues within the current process that hinder goal achievement, and clearly communicate those challenges to your manager.
• Collaborate with the Order Release Manager to develop and implement solutions aimed at reducing order entry errors.
• Communicate as required with the salespeople and distributors to ensure you have all required information to accurately enter all aspects of the order.
• Update orders as required based on customer, distributor, and sales feedback.
• Manage customer master data, ensure accuracy, update as required.
• Provide input on reports needed to track the right information.
• Enter freight information based on the origin-destination, quantity of the machines on the order, and the supplemental shipping requirements.
• Be open to learning and using new tools, processes, and methods of entering orders to improve the efficiency and accuracy of order entry.
• Provide feedback to your manager on tools, processes, and methods.
• Learn as much as possible about the company products – functionality, brands, sizing, usage, etc.
• Demonstrate knowledge during the order entry process to ensure the customer is receiving everything required for their order.
• Perform other duties as assigned by management.

Requirements

• Strong attention to detail.
• Experience in a high volume & task-oriented environment.
• Ability to adapt to fast-paced changing business needs while being able to work independently.
• Ability to collaborate with internal departments professionally and positively.
• Self-driven and results-oriented with a focus on providing outstanding service.
• Must have a strong business acumen, professionalism, work ethic, and sense of urgency.
• Excellent verbal, active listening, and written skills to effectively and professionally communicate.
• Proven track record to multi-task with shifting priorities.
• Exemplify our CORE principles: Control, Ownership, Reach, and Endurance.
• Proficiency in MS Office; strong presentation skills.
• Proficiency with an ERP systems is a plus but not a requirement.

Benefits

• Health benefits package including medical, dental & vision plans
• Life Insurance
• 401(k) with company matching
• Paid Time Off
• Paid Holidays
• Profit Sharing
• Employee Referral Program
• Mentorship Program
• Company Sponsored Training
• Tuition Reimbursement