Consultant supporting onboarding activities within CFGI’s Managed Services Transitions function. Focused on data gathering, process documentation, and key deliverables for smooth transitions.
About the role
- Consultant focusing on Enterprise Service Management at Labtagon, enhancing client service operations with technology solutions. Engaging clients through workshops and tailored product configurations.
Responsibilities
- Initial installation and configuration of the Matrix42 application and additional products.
- Advise our customers on the optimal use and customization of the products.
- Conduct workshops and provide subsequent documentation.
- Deliver trainings.
- Support the project manager: plan work packages with effort estimates.
- Plan workshops.
- Contribute to the creation of concepts.
- Capture customer requirements for custom developments and coordinate them with your colleagues in development.
- Test and integrate our own software products.
- Assume tasks within the Managed Services area.
Requirements
- Experience with an ESM or ITSM tool (Matrix42, LANdesk, ServiceNow, HEAT, etc.) is required.
- You have completed vocational training or a degree in computer science, business administration, or a comparable qualification.
- Very good German skills, written and spoken (at least C1, preferably C2).
- Good English skills.
- Good to very good knowledge of Microsoft server infrastructure such as Windows Server, Active Directory, IIS, SQL Server.
- Good knowledge of at least one programming language, e.g., PowerShell, JavaScript, C#.
- Good to very good knowledge of SQL Server queries and updates, with a focus on T-SQL, stored procedures, and triggers.
Benefits
- Become part of a professional team.
- A career plan for your professional development.
- Exciting products and ideas that await your creativity and input.
- Laptop, smartphone and accessories also for private use.
- A pleasant location in central Mönchengladbach-Rheydt.
- Flexible working hours with mobile office and 30 days of vacation per year.
- A performance-based salary.
- Employer contribution to retirement provision.
- A tailored training and certification program.
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