Customer Success & Compliance Analyst at Spiko focusing on onboarding and support for investors while collaborating with internal teams. Enhancing customer satisfaction and operational efficiency in a fintech environment.
About the role
- Customer Success Manager supporting clients in onboarding to an AI-powered SaaS product. Enhancing client satisfaction through effective communication and customer engagement strategies.
Responsibilities
- Support new clients during the onboarding phase to ensure a smooth start with our technology
- Assist with creating and updating customer records and documentation in the CRM system
- Contribute to developing and implementing customer retention and satisfaction strategies
- Organize and conduct webinars, workshops and other customer training initiatives
- Handle customer inquiries and feedback across multiple channels
Requirements
- Practical experience in a customer-facing role
- Excellent communication skills in German and English
- Proficient with modern communication tools and platforms and basic knowledge of CRM systems
- Ability to explain complex issues clearly and a strong customer focus
- Analytical skills and a data affinity to evaluate customer feedback and identify areas for improvement
- Independent, structured working style and ability to work in a team
Benefits
- Valuable insights into customer support and retention at a leading SaaS company
- An open company culture that encourages initiative and creative ideas
- Opportunities to grow, develop and be promoted within the team
- Hybrid work
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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