Customer Success Consultant ensuring client satisfaction and retention in the Compass educational product. Collaborating with schools for exceptional service and advocacy of our platform.
About the role
- CRM Manager at L&T focusing on enhancing customer relationships through data-driven strategies. This role involves campaign optimization across multiple channels and reporting for marketing initiatives.
Responsibilities
- Turn data into genuine customer relationships.
- Design, manage and optimize CRM campaigns across all relevant channels (email, app, push, print, POS)
- Develop and implement automated customer journeys, trigger-based flows and transactional communications
- Translate data and KPIs into clear, actionable recommendations for Marketing, Sales and Management
- Reporting: from ad-hoc analyses to dashboards
- Further develop and manage the loyalty program and build innovative CRM initiatives
- Ensure data quality and expand segmentation and scoring models
- Close collaboration with Data Protection/Privacy, IT, Controlling/Finance and Marketing
Requirements
- CRM experience (in-house or agency) and proven experience implementing customer journeys and trigger-based campaigns
- Deep understanding of customer centricity and enthusiasm for data-driven marketing
- Solid knowledge of CRM and marketing automation tools (e.g., Salesforce, Emarsys, Bloomreach, Apteco, HubSpot or similar)
- Strong analytical skills and experience deriving action plans from KPIs and reports
- Technical affinity for tools, strong data literacy and expertise in segmentation, personalization and predictive modeling
- Hands-on mentality, team player, and ability to communicate complex topics clearly
- Ideally experience with ERP systems, BI tools or SQL
- Ability to be on-site in Osnabrück for two consecutive days at least every two weeks
Benefits
- 40% employee discount on most of our assortment
- 6 weeks of vacation per year
- E-bike/bike leasing
- Hansefit corporate benefits and other attractive benefit partnerships
- Rooftop terrace, quiet room and several comfortable break rooms
- Nearby L&T staff parking and free underground bicycle parking for bikes
- Our on-site eatery
- Legendary team and employee events
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Customer Success Manager leading a team for trial enablement and adoption in law firms. Collaborating with Sales, Marketing, and Product for enhanced customer engagement and onboarding strategies.
Customer Success Manager leading a team for adoption of legal tech solutions. Collaborating across departments to enhance customer experiences and drive engagement in the legal industry.
ServiceNow CSM Architect leading optimization of customer management solutions in utilities. Collaborating across teams for innovative solutions that enhance customer engagement.
Customer Engagement Manager for ABRAMS, managing email and lifecycle marketing programs. Collaborating with eCommerce & Engagement team, focusing on customer segments and journeys.
CRM Back Office Architect to design and implement CRM solutions for a roadway system's digital transformation. Collaborate with cross - functional teams and serve as SME for CRM and Account Management solutions.
Customer Success Consultant managing National Accounts for Southern Glazer's, focusing on customer service and compliance. Building relationships and understanding digital needs of clients in beverage distribution.
CRM Specialist implementing strategies to enhance client relationships in real estate projects. Focus on optimizing sales funnel efficiency and improving client conversion rates in a dynamic growth environment.
Customer Success Executive managing customer journeys from onboarding to renewal at Hurree. Focus on driving product adoption and strategically improving customer satisfaction for their SaaS solution.
Manager leading Customer Success initiatives at Notion, boosting adoption and retention for a collaborative platform. Driving team performance while mentoring and scaling Customer Success operations.