Customer Service Representatives providing frontline support to caregivers and veterans. Handling inquiries, scheduling appointments, and ensuring exceptional customer service.
Responsibilities
Answer inbound calls and emails promptly and professionally.
Verify eligibility using VA systems and schedule appointments.
Provide general guidance and escalate complex issues as needed.
Maintain accurate records and adhere to privacy/security protocols.
Requirements
High school diploma or equivalent; associate degree preferred.
2+ years of customer service or call center experience.
Strong communication and problem-solving skills.
Ability to pass Tier-1 background investigation.
Benefits
Medical, Dental, Vision (82% of employee’s premium paid by company, 25% towards dependents)
HSA / FSA Medical Plans
PTO
Flexible Work Environment and Encourage Work/Life Balance
401K with Company Match
Observes all federal holidays
Professional Development/Tuition Reimbursement Program
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