Senior Customer Success Manager supporting Global Accounts in managing strategic relationships. Focus on client satisfaction and growing business within the advertising industry's verification space.
About the role
- Customer Success Manager at Kpler supporting clients in navigating the commodities market landscape. Engaging with clients and aligning their goals with Kpler's solutions.
Responsibilities
- Help customers achieve their goals by understanding users’ needs and having an outstanding knowledge of the Kpler offering.
- Maintain a meaningful level of engagement with clients and be the key point of contact for inquiries from clients.
- Coach users to be experts on our terminal, Excel add-in, API and data integration.
- Help the commercial teams uncover upsell/cross-sell opportunities based on clients’ needs.
- Proactively align client’s goals with Kpler’s.
- Help to continuously improve the Kpler Customer Success process (knowledge base articles, internal tools, support FAQs, etc.).
- Ensure that appropriate client contacts, documentation, reviews and projects are added to Salesforce and are up-to-date.
Requirements
- +2 years of customer success management experience in maritime, shipping
- Experience working with B2B customers (100+ users and owned book value >$3M ARR)
- Outgoing, personable, and a client-focused person
- Has the ability to articulate technical concepts with both technical and non-technical audiences. Whilst experience with programming languages is not mandatory for this role, experience with API would be beneficial.
- Someone who is empathic, listens, and understands the customer’s needs through strong relationship-building
- Capable of adapting to the needs of physical trading houses/energy majors.
- Genuinely care about your clients and take ownership of projects
Benefits
- Inclusive and diverse work environment
- Opportunities to add new perspectives to the team
- Supportive culture
- Access to colleagues and clients with a friendly approach
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Customer Engagement Associate at Hikma Pharmaceuticals developing strong relationships with healthcare partners. Responsible for supporting inside sales and ensuring exceptional customer service for the Canadian healthcare landscape.
Customer Success Manager at Eucon optimizing customer use of data - driven solutions and analyzing customer behavior for improved outcomes. Role includes onboarding new clients and developing tailored implementations.
Onboarding Consultant responsible for training and supporting customers using PropertyMe's CRM platform. Helping real estate professionals streamline their workflows and enhance productivity.
Senior Customer Success Manager leading EHR system implementations for Seattle Children’s affiliated clinics. Acting as a strategic point of contact for community providers and internal clinics.
Senior Customer Success Manager driving success for B2B clients through system implementation and customer enablement in Munich. Building long - term relationships and enhancing customer experience.
Energy Customer Success & Portfolio Growth Manager responsible for developing client energy portfolios at VISPIRON. Supporting clients in creating scalable and successful hybrid power plants.
Customer Success Representative assisting customers with tailored guidance and effective solutions in RV rentals. Engage in team collaboration to ensure high - level customer service at roadsurfer.
Customer Success Representative assisting customers with RV rentals and inquiries. Handling booking management, troubleshooting, and ensuring high - level customer satisfaction.
Client Success Manager overseeing a portfolio of restaurant clients, ensuring satisfaction and retention for Rewards Network. Managing account health and communication to improve service value and NPS scores.