Associate Director managing workforce operations and recruiting at Tarter Krinsky & Drogin LLP. Ensuring effective deployment and management of legal support workforce.
About the role
- Embed Operations Associate at Kota managing partner experience and operational improvements. Focused on coordinating launches and ensuring effective processes across teams.
Responsibilities
- Build and maintain internal processes and documentation that keep teams aligned throughout the partner lifecycle.
- Improve how we operate day-to-day; identifying inefficiencies, redesigning workflows, and introducing clearer, more scalable ways of working.
- Coordinate new partner launches end-to-end, ensuring cross-functional readiness and smooth operational setup across Go-to-market, Marketing, Account Management, Benefits, Integrations and Engineering.
- Manage key operational activities such as first-line compliance (KYB), structured client data capture, and the flow of information from prospecting through to launch.
- Build and maintain client information hubs, standalone knowledge environments that help partners and their end-users understand how Kota health insurance works. You’ll ensure these hubs are created for each partner, remain accurate over time, and act as a scalable way for users to access clear, compliant guidance without needing direct support.
- Support BAU operations by stepping into gaps when needed - including query management and pricing/quotation workflows.
- Develop internal and partner-facing reporting and insights to introduce more data-driven decision-making.
- Work closely with the GM of Embed and Account Manager on partner-facing initiatives, contributing to an exceptional customer experience.
Requirements
- Experience in embedded health insurance operations or related fields
- Strong organizational skills
- Ability to work across teams and ensure smooth communication
- Experience with compliance processes (KYB)
- Skills in data management and reporting
Benefits
- Health Insurance via Kota (€1,800 toward a plan of your choice)
- Workplace Pension with matched contributions up to 5% via Kota
- WFH stipend to support your home office
- Generous Paid Time Off - work hard and recharge fully
- Annual company-wide offsite + dedicated team offsite
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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