Senior Sales Manager managing B2B Sales and building market presence for innovative CRM software at Planelio. Collaborating with management to shape sales and customer onboarding processes in the furniture industry.
About the role
- Senior IT Customer Success Manager for Kinnovis, modernizing the self-storage industry in Europe. Managing customer onboarding, technical advice, and long-term support in the DACH region.
Responsibilities
- Onboarding new customers
- Independently manage onboardings — from setup and configuration to go‑live
- Train users and provide a deep understanding of our platform
- Manage multiple introduction or rollout projects in parallel
- Take responsibility for schedules, milestones and clear communication with all stakeholders
- Support technical configurations, data migrations or integrations
- Provide long-term customer support — proactive, solution-oriented and reliable
- Identify upsell opportunities and continuously increase customer value
- Serve as the contact for technical questions and coordinate with the tech team on complex issues
- Build and maintain trusted, long-term customer relationships
- Proactively find solutions to challenges
- Communicate in a structured manner across all parties: customers, internal team, external partners
- Help shape and optimize our internal processes, templates and tools
Requirements
- Minimum 5 years of experience in Customer Success, IT project management or technical customer support — ideally in a SaaS environment
- Experience in agile project management and in process development and optimization
- Proven experience in a technical role with a strong understanding of software solutions and data structures (e.g., in development or as a Data Scientist)
- Strong customer orientation, organizational skills and a structured, solution-focused work approach
- Excellent communication skills — within the team and particularly in customer-facing situations
- Advanced Excel skills (data preparation or migration) and familiarity with tools such as Slack, Notion, HubSpot, Miro, Office 365
- Technical understanding of software solutions and data structures
- Excellent German and English skills (C2)
Benefits
- Flexible working hours and a hybrid working model
- Apply online
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
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