Customer Care and Sales Advisor at Sparklight providing customer support and sales assistance. Engaging with customers about billing, services, and product changes while meeting sales goals.
KP
Hybrid Commercial Lines Client Support Specialist
Posted 4 months ago
About the role
- Commercial Lines Client Support Specialist at King Risk Partners in Fort Wright, Kentucky. Handling customer inquiries, policy information, and providing support in the insurance industry.
Responsibilities
- Answering calls and responding to customer inquiries.
- Accessing customer accounts and policy schedules.
- Processing payments and simple endorsements such as address changes.
- Providing customers with detailed information about policies and products.
- Acting as a liaison between agents, carriers, and customers.
- Identifying accounts for upsell or cross-sell potential.
- Typing up complaint reports.
- Managing the customer complaint database.
- Scanning and attaching files when necessary.
- All other duties as assigned.
Requirements
- Property and Casualty license strongly preferred.
- Industry experience required.
- Familiarity with Commercial Lines insurance products.
- 3+ years’ experience working as a customer service representative.
- 2+ years' experience in Personal Lines.
- High school diploma or GED.
- Friendly and professional demeanor.
- Excellent communication and interpersonal skills.
- Basic computer skills and knowledge of database software.
- High-level typing skills.
- Advanced knowledge of telephone and call forwarding systems.
- Ability to remain calm in stressful situations.
- Ability to explain detailed policy concepts in a simple way.
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401(k) with employer match
- Short-Term Disability (employer paid)
- Long-Term Disability (employer paid)
- Life Insurance
- Employee Assistance Program
- Generous PTO Policy
- Tuition Reimbursement
- Employee Referral Program
- Growth and advancement opportunities
Job title
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Experience level
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